Frequently Asked Questions for Tenants
Once I apply, how long will it take for my rental application to be processed?
Once an application is submitted through our website it normally takes 2-3 days for the verification process. If the leasing agent has not contacted you after three days please follow up with them directly. All application fees are charged by a third party company and are therefore non-refundable.
What is the non-refundable turnover fee?
The amount charged on a particular property is based upon the cost for a basic, professional carpet cleaning and re-key of the home upon tenant vacating the property. The amount is not determined by exact costs of these services, but estimated and fixed at commencement, regardless of any fluctuations in actual costs to the owner. However, it is noteworthy to share that if there is additional carpet cleaning needed, above the standard cleaning costs, those additional charges may be deducted from the security deposit. Additional cleaning could be in cases of animal urine, sanitizing, flea treatments, heavily stained areas, etc.
When is rent due?
Rent is due on the 1st of the month. Any rent posted after noon on the 5th will be subject to a 10% late fee. Rent will be considered late even if you make a partial payment and fees will be calculated on the full rent amount not on the rent amount still owed.
How do I pay rent?
Set up payments online under the RENT tab on the top tool bar. Click Resident Login button. If you have already set up your Resident account, simply sign in. If you haven’t registered yet, below the “Sign In” box, find the First Time Visitor? Register Online link. Once logged into account, you may pay rent using your checking account and routing numbers. You can even make it a reoccurring transaction so it will make the payment every month for you. Just set up the amount and the frequency.
Do I need renter's insurance?
Yes. MVP requires proof of rental insurance from tenants. In the event of a break in, fire, tenant liability, damage to personal property, flood or other loss issues, the tenant’s losses will not be covered without renters insurance. The policies are fairly inexpensive and worth the small investment.
How do I request a non-urgent maintenance item?
Maintenance requests can be submitted through the tenant portal is preferable. This will alert all MVP staff to your request. You can also call our office at 360-915-9123 ext 3 during business hours 9am - 5pm, Monday - Friday, if you do not have access to your portal.
What if it's an emergency maintenance situation?
For police or fire emergencies, please call 911, and then call your property manager to report the incident. When prompted, dial extension 3. If no answer, leave a detailed message describing the emergency. The message will be routed to the on-call Property Manager for prompt attention. These include fire, flood, uncontrollable water, backed up sewer, electrical problem endangering life or property, smell of natural gas / propane. IF THE EMERGENCY IS A MATTER OF LIFE AND DEATH, PLEASE CALL 911.
- For emergencies causing immediate danger, such as fire, call 911.
- For emergencies involving gas, call Puget Sound Energy at (800) 225-5773. If necessary, call 911.
- For emergencies involving immediate electrical danger, call the utility service, such as PSE and if necessary, call 911.
- For emergencies such as backed up plumbing / flooding, notify MVP.
If you are not calling about an emergency, please DO NOT dial extension 3 after business hours. Rather, leave a message in our general mailbox. Non-emergent after-hours calls to extension 3 will incur a $100 fee charged to you as additional rent.
Can I be charged for maintenance on the property?
Yes. If property damage is caused by tenant neglect or improper use, we are required to charge for the maintenance service. Any broken windows or clogged plumbing will also be repaired at tenant’s expense. Please refer to your lease for more specific items not covered by the Landlord. If an emergency visit to the home was requested and the trip was not an emergency, an $100 trip fee will be added to your next months rent.
For more EXAMPLES of normal wear and tear vs damage, click HERE.
What is your pet policy?
Each property is different. Pets will be permissible only when approved by the landlord. If pets are allowed, additional security deposit and fees will apply. All pets must be licensed in accordance with State and City regulations.
What happens if I need to move before the end of my lease?
Resident(s) shall have the option to terminate the remaining responsibility for rent due for the balance of the lease term by providing Landlord with written notice of not less than thirty (30) days together with payment of an early termination fee equal to TWO (2) MONTHS RENT. The Agreement will be considered terminated upon Landlord’s receipt of a proper written notice (signed by all Residents) and payment of the early termination fee and all rent and other charges due through the date of the Resident(s) vacating the Premise. If Resident(s) fails to timely vacate, pay the early termination fee, or pay any other charges due through date of vacating, the attempted early termination permitted by this provision shall be deemed void, and the other provisions of this Agreement shall apply.
When and how should I give notice to vacate?
Notices to vacate must be received by your property manager, in writing, at least 30 days before the end of your lease.
When can I expect to receive my Security Deposit after my lease ends?
After termination of the lease agreement and keys have been returned to the MVP office (showing you are completely out), the property manager will do a thorough inspection of the property. A disposition of Deposit and an itemized statement will be mailed to the Resident in the time frame allowed in RCW 59.18.280 (currently 21 days as of 2021). In order to receive a full deposit refund please review and complete the items referenced in the Tenant Move Out check list. If the cost to repair damage caused by Resident exceeds the deposit, Resident agrees to pay the same.