Once I apply, how long will it take for my rental application to be processed?
Once an application is submitted through our website it normally takes 2-3 days for the verification process. If the leasing agent has not contacted you after three days please follow up with them directly. All application fees are charged by a third party company and are therefore non-refundable.
When is rent due?
Rent is due on the 1st of the month. Any rent posted after noon on the 5th will be subject to a 10% late fee. Rent will be considered late even if you make a partial payment and fees will be calculated on the full rent amount not on the rent amount still owed.
How do I pay rent?
Set up payments online under the RENT tab on the top tool bar. Under Tenant FAQs, click Resident Log In. If you have already set up your Resident account, simply sign in. If you haven’t registered yet, below the “Sign In” box, find the First Time Visitor? Register Online link. Once logged into account, you may pay rent using your checking account and routing numbers. You can even make it a reoccurring transaction so it will make the payment every month for you. Just set up the amount and the frequency.
Do I need renter's insurance?
Yes. MVP requires proof of rental insurance from tenants. In the event of a break in, fire, tenant liability, damage to personal property, flood or other loss issues, the tenant’s losses will not be covered without renters insurance. The policies are fairly inexpensive and worth the small investment.
How do I request a non-urgent maintenance item?
Maintenance requests can be submitted through the tenant portal or call our office at 360-915-9123 during business hours 9am - 5:30pm, Monday - Friday.
What if it's an emergency maintenance situation?
For police or fire emergencies, please call 911, and then call your property manager to report the incident. When prompted, dial extension 3. If no answer, leave a detailed message describing the emergency. The message will be routed to the on-call Property Manager for prompt attention. These include fire, flood, uncontrollable water, backed up sewer, electrical problem endangering life or property, smell of natural gas / propane. IF THE EMERGENCY IS A MATTER OF LIFE AND DEATH, PLEASE CALL 911.
If you are not calling about an emergency, please DO NOT dial extension 3. Rather, leave a message in our general mailbox. Non-emergent calls to extension 3 will incur a $100 fee charged to you as additional rent.
Can I be charged for maintenance on the property?
Yes. If property damage is caused by tenant neglect or improper use, we are required to charge for the maintenance service. Any broken windows or clogged plumbing will also be repaired at tenant’s expense. Please refer to your lease for more specific items not covered by the Landlord. If an emergency visit to the home was requested and the trip was not an emergency, an $100 trip fee will be added to your next months rent.
What is your pet policy?
Each property is different. Pets will be permissible only when approved by the landlord. If pets are allowed, additional security deposit and fees will apply. All pets must be licensed in accordance with State and City regulations.
What happens if I need to move before the end of my lease?
If you vacate the property before the expiration of the lease term, you will be obligated under the terms of the lease for the rental payments through the remainder of the term or until the property has been re-rented, whichever is less. Tenants shall also pay any rental costs incurred by the Landlord including but not limited to utility charges, leasing fees sustained by the Landlord.
When and how should I give notice to vacate?
Notices to vacate must be received by your property manager, in writing, at least 30 days before the end of your lease.
When can I expect to receive my Security Deposit after my lease ends? What happens if I need to move before the end of my lease?
After termination of the lease agreement, your manager will do a thorough inspection of your property. They will then send you a check and a statement notifying you of any charges deducted from the deposit. This will be sent out within 14 days from lease termination. In order to receive a full deposit refund please review and complete the items referenced in the Tenant Move Out check list.